FAQ's

FAQ's

1. Are all your Lattafa perfumes 100% original?

Yes, we guarantee that all Lattafa perfumes sold on TheLattafa.com are 100% original and authentic. We source directly from authorized distributors to ensure premium quality and authenticity.

2. Do Lattafa perfumes have long-lasting fragrances?

Absolutely! Lattafa perfumes are known for their rich, long-lasting Arabic scents that stay on the skin and clothes for hours. Longevity may vary depending on the scent concentration and your skin type.

3. How can I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS. You can also log into your account to view the current status and tracking details of your order.

4. How long does delivery take?

We aim to deliver within 2–5 business days depending on your location. For international orders, delivery may take 7–15 business days. You'll receive updates once your order is dispatched.

5. Do you offer free shipping?

Yes, we offer free shipping on orders above [your threshold, e.g., $50 or PKR 5,000]. Shipping charges for smaller orders are calculated at checkout based on your location.

6. Can I return or exchange a perfume?

For hygiene and safety reasons, we only accept returns or exchanges if:

  • The product is unused and in its original packaging.

  • There is a defect or you received the wrong item.

Please read our Return Policy for more details.

7. Do you deliver internationally?

Yes, we offer international shipping to selected countries. Shipping charges and delivery times vary based on location. Contact our support team for more details.

8. How can I contact customer support?

You can reach us through:

We aim to respond within 24 hours on business days.

9. Are Lattafa perfumes suitable for both men and women?

Yes! Lattafa offers a wide range of men’s, women’s, and unisex perfumes. You can filter fragrances by category or explore our Unisex Collection for shared scents.

10. Can I order Lattafa tester bottles or sample sizes?

Currently, we only offer full-size retail bottles. However, we are working on adding a sample collection soon so you can try before buying.

11. Do you offer gift packaging or bundles?

Yes, we offer elegant gift packaging options during checkout. You can also browse our bundle deals and gift sets for great value and premium presentation.

12. Is cash on delivery (COD) available?

Yes, COD is available for select regions within Pakistan. You’ll see this option at checkout if it applies to your delivery address.